ZKCE RV Locks Refund, Return & Warranty Policy
Thank you for choosing ZKCE RV Locks. We are committed to providing high‑quality products and reliable service. Please review the following policy to understand your rights and our procedures.
General Policy
Refund Period: You may request a refund within 10 days of delivery.
Exchange Period: You may request an exchange within 30 days of delivery.
Warranty Period: All products are covered by a 1‑year limited warranty.
After the warranty expires, we offer paid repair services.
Conditions for Refund
To be eligible for a refund, your item must:
1. Be in new, unused, and uninstalled condition.
2. Include the original packaging, all accessories, manuals, and accompanying materials.
3. Be accompanied by proof of purchase (order number or invoice).
4. Show no signs of installation, damage, scratches, or modification.
Conditions for Exchange
You may request an exchange if
1. The product has a manufacturing defect or quality issue.
2. The product received does not match the model or specifications ordered.
3. We made an error in shipping the wrong item.
Non‑Refundable/Non‑Exchangeable Situations
1. Products that have been installed, used, or physically altered.
2. Issues caused by improper use, unauthorized modification, or incorrect installation.
3. Requests made after the 10‑day refund or 30‑day exchange period.
4. Inability to provide valid proof of purchase.
5. Returns for subjective reasons (e.g., color preference, incorrect size selection).
Shipping Responsibility
| Situation | Who Pays Shipping |
|---|---|
| Product defect, wrong item shipped | We cover (both ways) |
| Non‑defective return/exchange (e.g., wrong size, fit issue) | Customer covers (return shipping) |
| Shipping of replacement item | We cover |
| Warranty repair shipping | Each cover their own outbound shipping |
Tip: Please use a trackable shipping method when returning items and keep your tracking number. For high‑value items, we recommend purchasing shipping insurance.
Warranty & Service
1. One‑Year Warranty: During the warranty period, defects in materials or workmanship will be repaired or replaced free of charge.
2. Paid Repairs: After the warranty expires, we continue to offer professional repair services for a reasonable fee covering parts and labor.
3. What’s Not Covered:
· Damage from accidents, misuse, neglect, or natural disasters.
· Normal wear and tear.
· Products that have been disassembled, repaired, or modified by anyone not authorized by ZKCE.
Return Process
1. Contact Us: Email lock@zkce.com with your order number, a description of the issue, and photos/video if applicable.
2. Review & Approval: Our team will respond within 24 hours with instructions and any required verification (such as a video check).
3. Ship the Item: Return the product to the address provided. You are responsible for return shipping costs for non‑defective returns.
4.Inspection & Resolution: Once we receive and inspect the item, we will process your refund or replacement within 5 business days. Refunds will be issued to your original payment method.
Installation & Sizing Tips
To avoid returns due to sizing or installation issues:
1. Visit the “Support” section on [www.RVDoorLock.com] for installation videos and FAQs.
2. Carefully review the size chart and installation requirements on each product page before ordering.
3. If you have any questions, please contact us via email or live chat before purchasing.
Need Help?
If you have any questions about our refund, return, or warranty policy, please reach out:
Email: lock@zkce.com
Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (UTC+8)
ZKCE reserves the right to interpret and modify this policy within the limits of applicable law.