ZKCE RV Locks Privacy Policy
Last Updated: January 1, 2025
Your privacy is important to us. This policy explains how ZKCE RV Locks (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our website [shop.zkce.com] (the “Site”).
1. Who We Are
Our website address is: https://www.rvdoorlock.com
2. Information We Collect
a. Information You Provide Directly:
- Contact & Account Information: Name, email address, phone number, shipping/billing address, and password when you create an account, place an order, or contact us.
- Order Details: Products purchased, payment information (processed securely by our payment gateways; we do not store full credit card numbers), and transaction history.
- Communications: Records of your inquiries, feedback, and any correspondence with our customer service team.
b. Information Collected Automatically:
- Technical Data: IP address, browser type and version, time zone, operating system, and device information.
- Usage Data: Pages visited, products viewed, time spent on the Site, and navigation patterns (collected via cookies and similar technologies).
c. Information from Third Parties:
We may receive limited information from partners (e.g., updated delivery information from carriers) to improve service.
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders, manage your account, and provide customer support.
- Communicate with you about orders, products, promotions, and updates (you may opt out of marketing emails at any time).
- Improve our Site, products, and services through data analysis.
- Prevent fraud, enhance security, and comply with legal obligations.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences (e.g., login status, language, cart items).
- Analyze Site traffic and user behavior to enhance performance.
- Enable third-party services (e.g., payment processing, analytics).
You can manage cookie preferences through your browser settings. Disabling some cookies may affect Site functionality.
5. Who We Share Your Data With
We do not sell your personal data. We may share it only in the following circumstances:
- Service Providers: With trusted partners who assist in operations (e.g., payment processors like Stripe/PayPal, shipping carriers like FedEx/UPS, email service providers). These parties are bound by confidentiality agreements.
- Legal Compliance: If required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, sale, or acquisition of our business.
6. Data Retention
We retain your information only as long as necessary:
- Order Information: Retained for tax, accounting, and warranty purposes (typically 5-7 years).
- Account Information: Stored until you request deletion or close your account (inactive accounts may be purged after 3 years).
- Marketing Data: Retained until you unsubscribe or request removal.
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Opt out of marketing communications.
- Restrict or object to certain data processing.
- Request a portable copy of your data.
- Withdraw consent (where applicable).
To exercise these rights, contact us at lock@zkce.com. We will respond within 30 days.
8. International Data Transfers
Our operations are based in [Your Country/Region], but some service providers may be located overseas. We ensure appropriate safeguards (e.g., standard contractual clauses) are in place to protect your data.
9. Data Security
We implement industry-standard measures (SSL encryption, secure servers, access controls) to protect your data. However, no online transmission is 100% secure—please use strong passwords and notify us immediately of any suspected breach.
10. Third-Party Links
Our Site may contain links to external websites (e.g., installation guides, partner sites). This Privacy Policy does not apply to those sites—please review their policies separately.
11. Children’s Privacy
Our Site is not intended for users under 16. We do not knowingly collect data from children. If you believe a child has provided us with information, contact us immediately.
12. Policy Updates
We may update this policy periodically. The latest version will always be posted here with a new “Last Updated” date. Continued use of the Site constitutes acceptance of the updated policy.
13. Contact Us
For questions about this Privacy Policy or your data, contact:
- Email: lock@zkce.com
Note: This template is a general guide and may need customization to comply with specific regulations (e.g., GDPR, CCPA). Consult a legal professional to ensure full compliance.